It's not uncommon for customers to turn to social channels like Facebook, Twitter, Instagram and others to post their stories, both good and bad. Some companies have done a formidable job of monitoring the comments on these channels, because they recognize the benefit of responding in a timely manner.
It's not uncommon for customers to turn to social channels like Facebook, Twitter, Instagram and others to post their stories, both good and bad. Some companies have done a formidable job of monitoring the comments on these channels, because they recognize the benefit of responding in a timely manner.
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